Refund and Return Policy

Our refund and return policy in Scentsluxuryae perfumes are:

Eligibility for Returns

Products must be unused, unopened, and returned within 14 days with proof of purchase.

Non-Returnable Items

Opened perfumes, gift cards, and final sale items cannot be returned.

How to Request a Return

Contact us for return authorization and send the item back via trackable shipping.

Refunds

Refunds are processed within 7–10 business days after inspection of returned items.

Exchanges

No direct exchanges; return the item and place a new order instead.

Late or Missing Refunds

Check with your bank or contact us if refunds take longer than 10 business days.

Damaged or Incorrect Items

Report damaged or wrong products within 48 hours with order details and photos.

Cancellations

Orders can be canceled within 24 hours of placement.

Contact Us

For questions, email us at info@scentluxury.com, or call on +971 528000808 or address: Dubai - United Arab Emirates